Learning Hub
Explore tourism skills training to build skills and grow at every stage of your career.
Career LaunchTraining Path
Work Readiness Training
For those who are new or returning to the workforce, work readiness training builds essential skills, confidence, and readiness for today’s workplace.
Emerit Tourism Training and Certification
Multiple CoursesExams
Learning Outcomes:
- The Work Readiness catalog offers flexible eLearning modules, micro-modules, and certification exams designed to build and assess the workplace skills required for entry-level and front-line roles in the Canadian tourism sector.
Accessibility for Ontarians with Disabilities Act
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Identify the laws and requirements of AODA.
- Explain the principles of Universal Design and how they improve accessibility for everyone.
- Discuss the benefits of implementing AODA principles in the workplace.
- Suggest ways to apply AODA in real-world scenarios (e.g., assisting a client with limited vision in a restaurant).
Occupational Health and Safety Training
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Explain the roles and responsibilities of employees, employers, and supervisors under the OHSA.
- Understand workplace safety regulations and their impact on daily operations.
- Recognize the importance of hazard identification and reporting.
- Contribute to a culture of safety by applying best practices in their workplace.
Self-Regulation Part 1: Social Styles
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Explain the difference between technical skills and soft skills, and how each are important to their success at work,
- Identify their own "social style", and how it can both benefit and challenge them in the workplace,
- Apply self-regulation techniques based on their social style.
- Recognize different social styles and explain how they influence workplace relationships.
Self-Regulation Part 2: Social Skills
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Identify and explain nine key social skills for success, and how they can affect job performance,
- Describe strategies for developing these skills,
- Explain how social skills can be used when difficult situations arise in the workplace.
Transferable Skills Training
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Differentiate between technical skills and soft skills and understand their importance in the workplace.
- Identify their own transferable skills and how they apply across different job roles.
- Create a personal transferable skills mind map to highlight their strengths.
- Effectively communicate their transferable skills in resumes, cover letters, and interviews.
Working in Teams Training
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Define teamwork and explain its importance in the workplace.
- Identify key teamwork skills, including communication, adaptability, and problem-solving.
- Recognize different team roles and how they contribute to success.
- Practice collaborative problem-solving and conflict resolution through role-play exercises.
- Apply strategies for building strong team relationships in professional settings.
Workplace Hazardous Materials Information System (WHMIS)
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Explain the legal responsibilities of suppliers, employers, supervisors, and workers under WHMIS.
Workplace Violence and Harassment Training
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Understand the laws governing workplace violence and harassment.
- Identify appropriate and inappropriate workplace behaviors.
- Explain the negative impact of violence and harassment on individuals and workplace culture.
- Know what to do if they experience or witness workplace violence or harassment.
- Suggest strategies for responding to workplace violence and harassment.
- Discuss the problems associated with power imbalances between managers and workers.
- Recognize their personal responsibility in maintaining a safe and respectful workplace.
Career LaunchTraining Path
Work Readiness Training
For those who are new or returning to the workforce, work readiness training builds essential skills, confidence, and readiness for today’s workplace.
Emerit Tourism Training and Certification
Multiple CoursesExams
Learning Outcomes:
- The Work Readiness catalog offers flexible eLearning modules, micro-modules, and certification exams designed to build and assess the workplace skills required for entry-level and front-line roles in the Canadian tourism sector.
Accessibility for Ontarians with Disabilities Act
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Identify the laws and requirements of AODA.
- Explain the principles of Universal Design and how they improve accessibility for everyone.
- Discuss the benefits of implementing AODA principles in the workplace.
- Suggest ways to apply AODA in real-world scenarios (e.g., assisting a client with limited vision in a restaurant).
Occupational Health and Safety Training
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Explain the roles and responsibilities of employees, employers, and supervisors under the OHSA.
- Understand workplace safety regulations and their impact on daily operations.
- Recognize the importance of hazard identification and reporting.
- Contribute to a culture of safety by applying best practices in their workplace.
Self-Regulation Part 1: Social Styles
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Explain the difference between technical skills and soft skills, and how each are important to their success at work,
- Identify their own "social style", and how it can both benefit and challenge them in the workplace,
- Apply self-regulation techniques based on their social style.
- Recognize different social styles and explain how they influence workplace relationships.
Self-Regulation Part 2: Social Skills
In-class: 90 MinutesAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Identify and explain nine key social skills for success, and how they can affect job performance,
- Describe strategies for developing these skills,
- Explain how social skills can be used when difficult situations arise in the workplace.
Transferable Skills Training
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Differentiate between technical skills and soft skills and understand their importance in the workplace.
- Identify their own transferable skills and how they apply across different job roles.
- Create a personal transferable skills mind map to highlight their strengths.
- Effectively communicate their transferable skills in resumes, cover letters, and interviews.
Working in Teams Training
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Define teamwork and explain its importance in the workplace.
- Identify key teamwork skills, including communication, adaptability, and problem-solving.
- Recognize different team roles and how they contribute to success.
- Practice collaborative problem-solving and conflict resolution through role-play exercises.
- Apply strategies for building strong team relationships in professional settings.
Workplace Hazardous Materials Information System (WHMIS)
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Explain the legal responsibilities of suppliers, employers, supervisors, and workers under WHMIS.
Workplace Violence and Harassment Training
In-class: 2 hoursAsynchronous E-learning: 1 hourMicro-credential
Learning Outcomes:
- Understand the laws governing workplace violence and harassment.
- Identify appropriate and inappropriate workplace behaviors.
- Explain the negative impact of violence and harassment on individuals and workplace culture.
- Know what to do if they experience or witness workplace violence or harassment.
- Suggest strategies for responding to workplace violence and harassment.
- Discuss the problems associated with power imbalances between managers and workers.
- Recognize their personal responsibility in maintaining a safe and respectful workplace.