Introduction

The Skills That Travel website (SkillsThatTravel.ca) is operated by the Tourism Industry Association of Ontario (TIAO). We are committed to respecting your privacy and protecting your personal information. The practices we use to protect this information are described in this Privacy Policy. We reserve the right, at any time, to modify this Privacy Notice. If we make revisions that change the way we collect or use personal information, we will post those changes in this Privacy Policy.

Some pages on the website link to other sites created and maintained by other public and/or private sector organizations or individuals. These links are provided solely for your information and convenience. When you leave to go to an outside website, you are leaving the TIAO website. When you are away from this website, this Privacy Policy no longer applies.

What data does SkillsThatTravel.ca collect?

Anonymous visitors can browse publicly accessible content without providing any personal information. Users must provide an email address and optionally, their first and last name, to request resources and contact us through forms on the website. When you submit your contact information through our “Contact Us” or "Resource Request" forms, we collect your name, email address, and any other details you choose to provide. This information is used solely for the purpose of responding to your inquiry, sharing relevant information, and connecting you with the appropriate resources, or third-party organizations based on your request. We do not share, sell, or rent your personal information to third parties for marketing purposes. Your information may be stored securely in our systems to maintain a record of communications, but you may request its removal at any time by contacting us directly.

We do not use personal information for purposes other than those for which it was collected, except with an individual's consent or as required by law. Once personal information is no longer required to fulfill the identified purposes or other legal requirements, it will be destroyed, deleted or made anonymous. Personal information is retained only as long as necessary for the fulfillment of the purposes stated in this policy.

We do not share any personal information with third parties.

Our website does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Data collected automatically

We collect a variety of data in order to improve our website and service to our users. This data is collected automatically.

Server logs. As a web application, SkillsThatTravel.ca collects and stores information in web server logs. This information includes the time and date of the request, the requester's IP address, and device information such as Operating System and browser version.

Crash logs. When the website experiences a malfunction (crash), an automated notification may be sent to the engineering team with details about the crash. Crash logs do not include personally identifiable information and contain only the information needed for the engineering team to be able to reproduce and troubleshoot the error.

Analytics. The website may use analytics services to help us understand how users use the site. These services track and report website traffic. You can typically opt-out of having your activity tracked by these services through your browser settings or by installing relevant opt-out browser extensions.

Your privacy controls

Some actions on the information such as deleting information or withdrawing consent may need to be performed by website administrators. Users who wish to perform actions on their information not available through the website's user interface may contact us to request that such action be performed. All requests may be subject to verifying the requester's identity and may be refused if in direct conflict with the law.

Obtain and transfer information. Users can request their information and can choose to transfer such information to another service.

Withdraw consent After having provided consent, users have the right to withdraw consent at any time by contacting us and providing reasonable notice. Users can ask for their information to be deleted.

Unsubscribing from notifications. SkillsThatTravel.ca complies with anti-spam legislation that requires users provide explicit consent to receive electronic messages by opting in. Users who have opted in to receive these messages can opt-out using an unsubscribe method provided with every communication.

How your information is shared

We will never sell, rent or trade your data with anyone except as required by law and as described in this section.

With law enforcement. Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). We may disclose user information in the good faith belief that such action is necessary to:

• comply with a legal obligation
• protect and defend the rights or property of TIAO or its members
• prevent or investigate possible wrongdoing in connection with TIAO
• protect the personal safety of users of TIAO or the public
• protect against legal liability

With a new owner. If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Retention and safety of information

Retention of personal information. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our legal agreements and policies, and only for as long as is necessary for the purposes set out in this policy.

Security of data. Personal information, whatever its form, will be protected by security safeguards appropriate to the sensitivity of the information. The safeguards will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. A detailed description of these measures can be requested by contacting us. Note that given the sensitivity of this information we may be required to verify your identity and we may choose not to share this information if we believe that it may compromise the efficacy of the measures they describe.

Where is information stored

Cookies. A cookie is a small piece of information that is sent to a user's computer when he or she accesses a website. SkillsThatTravel.ca may store cookies on users' computers in order to make the experience of using the site more user-friendly. We do not store or collect information from users for advertising or any other commercial purposes beyond improving site functionality. Users can instruct their browsers to refuse all cookies or to indicate when a cookie is being sent. However, if users don't accept cookies, they may not be able to use some functionality of the website.

Third-party services Information may be stored by third-party services we use to facilitate website functionality, including but not limited to form processing, analytics, and content management systems.

About this policy

We may update our Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy on the SkillsThatTravel.ca website. If we make material changes to this policy, we may notify users via our website, by email, or by any method we determine to be appropriate. We will also change the "Last Updated" date of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of the updated date and replace any prior Privacy Policies. Users are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us via email at [email protected]

Last Updated: October 10,2025